Terms and conditions

Terms and conditions

TERMS AND CONDITIONS
Faversham House Ltd
Standard terms and conditions for events

Faversham House Limited (“we”) accept bookings from delegates (“you”) for places at the awards on the following terms and conditions.

Accommodation
1. Accommodation is not included in the delegate fee. For more information please contact the event management team.
Access and dietary requirements
2. If you have any specific access or dietary requirements please contact the event management team.

Confirmation
3.1 Once we have received confirmation of your booking, we will send you an email confirmation. A VAT invoice will be sent out to you shortly after.
3.2 We must receive payment prior to the event date. If you have not received confirmation of your booking within 14 days of the event, please contact the Event management team as we may not have received your booking. We cannot be held responsible for the non-arrival of information.
3.3 Whilst in attendance at the event, if we reasonably consider that your behaviour is inappropriate, disruptive, offensive, dangerous or illegal, we may ban you from further participation in the event without a refund.

Discounts
Discount codes must be applied at the time of booking and cannot be applied once the booking has been processed. Only one type of discount can be used per booking.

Cancellation
4.1 Payment for the event must be received before the events date.
4.2 Cancellations must be made in writing to the address below. Cancellations received up to one calendar month prior to the event date will be subject to a handling and administration charge of £75 + VAT per delegate, which will be deducted from any due refund or invoice, whichever is appropriate.
4.3 The organizers regret that cancellations are not accepted less than one month prior to the date of the event. However, a substitute delegate can be nominated. Substitutions made on the day of the event are at our discretion only.
4.4 We reserve the right to make changes to the programme, location and/or speakers without prior notice.
4.5 We will not offer refunds to delegates due to circumstances affecting the event, or your ability to attend it, which are outside our control (for example, but not limited to, a terrorist alert or incident) unless the event is cancelled or rescheduled for another date, in which case we will retain up to 50% of the delegate fee to cover marketing, administration and delegate registration costs.

Liability
5.1 Any opinions expressed or statements made by speakers or delegates at the event are in their personal capacities and are not made or expressed on our behalf.
5.2 Except in the case of death or personal injury caused by our negligence or that of persons for whose acts or omissions we are legally liable, we will not be liable to you for any loss or damage of any kind, whether direct, indirect or consequential, which you may suffer at or in relation to the event, and our aggregate liability to you will in any case be limited to the amount you have paid to us.

Privacy
Your details are collected by this event’s organiser, Faversham House Ltd, to process your purchase, deliver our events and communicate to you as a customer of our services. This will include notice for the next year of this event and the promotion of similar products and services by post, email and/or phone. We will only send information that we think is relevant to you and you can unsubscribe at any time. If you do not want to receive these communications at all, please contact datadepartment@fav-house.com to unsubscribe. For more details on how your data is protected and used please see our privacy policy.