Agenda

5 October 2018

8:45 am

Registration, networking and exhibition

9:20 am

Introduction from conference chair

Speaker

INVESTING IN CUSTOMERS & THE ENVIRONMENT: LONG-TERM PRIORITIES

9:25 am

Looking ahead to SR21-27

  • Hydro Nation update and international success
  • Moving innovation forward
  • Collaborative opportunities

Speaker

  • Jon Rathjen

    Jon Rathjen
    Water industry team leader - Scottish Government

9:40 am

Investment priorities as we approach SR21

  • The role of consumer participation and engagement in the SRC process
  • Promoting dynamic decision-making between key stakeholders
  • What are the investment priorities for Scotland?

Speaker

9:55 am

Investing in customers: long-term priorities

  • Spending priorities and areas of focus going forward
  • Delivering a consistently leading customer experience
  • Encouraging customers to shape the future of their water and waste water services

Speakers

10:15 am

Questions and answers

10:25 am

In conversation with The Customer Forum & Citizens Advice Scotland

  • On-stage interview: putting the customer at the heart of decision-making
  • How much are consumers willing to pay for a long-lasting infrastructure?
  • Enhancing community engagement and increasing the community voice
  • What would an equal stakeholder partnership look like?

Speakers

  • Peter Peacock

    Peter Peacock
    Chair - The Customer Forum (previously minister and cabinet secretary, Scottish Parliament)

  • Gail Walker

    Gail Walker
    Water policy team manager - Citizens Advice Scotland

10:50 am

Refreshments, networking & exhibition

DRIVING A RESILIENT WATER SECTOR

11:20 am

Increasing the reliability, resilience and sustainability of water & wastewater services

  • New surface water drainage policy: implications
  • The importance of resource efficiency and low carbon – and the need to be socially sustainable
  • Reliability of high-quality drinking water
  • Resilience in network and infrastructure: project examples

Speaker

  • Simon Parsons

    Simon Parsons
    Director of strategic customer service planning - Scottish Water

11:40 am

Check back for details

11:55 am

Building flood resilience

  • The impact of flooding on communities
  • Long-term plans for water resources
  • Preparing for climate change

Speaker

12:10 pm

Questions and answers

12:20 pm

Table discussions: enhancing infrastructure and asset resilience

  • Should the sector be focusing on existing asset resilience or investing in new?
12:45 pm

Fork buffet lunch, networking & exhibition

BREAKOUT SESSIONS: INNOVATION IN SCOTLAND

Delegates should choose to attend one breakout session. Spaces will be allocated on a first-come, first-served basis and are subject to maximum capacities.

BREAKOUT ONE: ENHANCING WATER QUALITY

1:45 pm

Long-term policy to remove lead from drinking water

  • Promoting awareness and driving reduction

Speaker

  • Bill Byers

    Bill Byers
    Drinking water specialist - Drinking Water Quality Regulator for Scotland

1:45 pm

Satellite remote sensing to monitor water quality

  • Collaboration with SEPA

Speaker

BREAKOUT TWO: WASTEWATER INNOVATION

1:45 pm

Scottish Water’s innovative heat from sewage project

  • New approaches to sustainable energy

Speaker

1:45 pm

Recycling phosphorus from sewage

  • Recovery and reduction

Speaker

  • Ole Pahl

    Ole Pahl
    Professor of environmental technology - Glasgow Caledonian University

2:45 pm

Refreshments networking & exhibition

OPPORTUNITIES IN DATA & TECHNOLOGY

3:15 pm

Hydo Nation Scholars: innovation update

This session will provide a unique opportunity to hear from the Hydro Nation Scholars and the current innovative studies that they are undertaking.

Speakers

3:35 pm

Embedding digital ways of working

  • Scotland’s BIM programme
  • Unlocking the value of technology
  • Technology and the impact to the water sector

Speaker

  • Paul Dodd

    Paul Dodd
    BIM programme lead - Scottish Futures Trust

3:55 pm

Closing keynote: technological innovation: Scottish Water’s priorities

  • A strategic overview of long-term plans for digital investment

Speaker

4:15 pm

Questions & answers

4:30 pm

Close of the WWT Water Scotland Conference