Registration, refreshments & exhibition

Welcome and introduction from conference chair

Speaker

• 

  Piers Clark
  Chairman - Isle Utilities

WHAT DOES INNOVATION LOOK LIKE IN 2018?

What impact will PR19 have on investment decisions?

• Making Investment decision in PR19
• Introducing new technologies into business-as-usual
• Planning for long-term innovations

Speaker

• 

  Sarah McMath
  Managing director, strategic planning & investment - Thames Water

Providing a platform for research and innovation

• Shaping the innovation agenda
• Bringing our operational assets into real time
• A collaborative approach to innovation

Speaker

• 

  Steve Kaye
  Chief executive - UKWIR

Building an innovation culture: systems, processes and people

• Creating cultures and environments that allow change to take hold and work in practice
• Encouraging and fostering both top-down and bottom-up innovation
• How innovations are managed and tracked, and some of the problems encountered

Speaker

• 

  Jeremy Heath
  Innovation manager - Sutton and East Surrey Water

Snap poll, questions and answers

Refreshments, networking & exhibition

INNOVATION IN PRACTICE

Ofwat and the deployment and development of technology

Speaker

• 

  John Russell
  Senior director, strategy and planning - Ofwat

Collaboration case study

Speakers

• 

  Dr James Chong
  Royal society industry fellow/Senior lecturer, Department of Biology - University of York

• 

  Jon Brigg
  Manager of innovation - Yorkshire Water

Unlocking the potential of digital to transform the customer experience (outside-in perspective)

Speaker

• 

  Rebecca Dibb-Simkin
  Marketing and product director - Octopus Energy

Snap poll, questions and answers

Introduction to the mini design sprints

The mini design sprints will see delegates and a series of expert hosts tackle some of the key challenges facing the water industry. The co-hosts will facilitate a debate and a workshop discussion with the aim of working towards answering the questions posed in each topic area.
This pre-lunch session will be an opportunity to be introduced to the challenge, various hosts, and the other delegates.

Challenges:

• Leakage: How can the water industry achieve zero leakage?
• Customer experience: How can water companies match Amazon for customer service?
• Sludge & energy: How can water companies become energy neutral in their operations?
• Water resources: How can we ensure the UK has enough water in 2050?
• Partnerships: How can the water industry embed innovation as business-as-usual?

Buffet lunch, networking & exhibition

MINI DESIGN SPRINTS

Delegates can choose one design sprint to participate in. Feedback from all of the sessions will be given to the entire conference in a later session.