Agenda

27 November 2018

8:45 am

Registration, refreshments & exhibition

9:15 am

Welcome and introduction from conference chair

Speaker

WHAT DOES INNOVATION LOOK LIKE IN 2018?

9:20 am

What impact will PR19 have on investment decisions?

  • Making Investment decision in PR19
  • Introducing new technologies into business-as-usual
  • Planning for long-term innovations

Speaker

  • Sarah McMath

    Sarah McMath
    Managing director, strategic planning & investment - Thames Water

9:40 am

The key challenges and opportunities for innovation

  • Shaping the innovation agenda
  • Bringing our operational assets into real time
  • A collaborative approach to innovation

Speaker

10:00 am

Building an innovation culture: systems, processes and people

  • Creating cultures and environments that allow change to take hold and work in practice
  • Encouraging and fostering both top-down and bottom-up innovation
  • How innovations are managed and tracked, and some of the problems encountered

Speaker

  • Jeremy Heath

    Jeremy Heath
    Innovation manager - Sutton and East Surrey Water

10:20 am

Snap poll, questions and answers

10:30 am

Refreshments, networking & exhibition

INNOVATION IN PRACTICE

11:00 am

Ofwat and the deployment and development of technology

Speaker

  • John Russell

    John Russell
    Senior director, strategy and planning - Ofwat

11:20 am

Collaboration case study

Speakers

  • Dr James Chong

    Dr James Chong
    Senior lecturer, Department of Biology - University of York

  • Jon Brigg

    Jon Brigg
    Manager of innovation - Yorkshire Water

11:40 am

Unlocking the potential of digital to transform the customer experience (outside-in perspective)

Speaker

12:00 pm

Snap poll, questions and answers

12:10 pm

Introduction to the mini design sprints

The mini design sprints will see delegates and a series of expert hosts tackle some of the key challenges facing the water industry. The co-hosts will facilitate a debate and a workshop discussion with the aim of working towards answering the questions posed in each topic area.
This pre-lunch session will be an opportunity to be introduced to the challenge, various hosts, and the other delegates.

Challenges:

  • Leakage: How can the water industry achieve zero leakage?
  • Customer experience: How can water companies match Amazon for customer service?
  • Sludge & energy: How can water companies become energy neutral in their operations?
  • Water resources: How can we ensure the UK has enough water in 2050?
  • Partnerships: How can the water industry embed innovation as business-as-usual?
12:40 pm

Buffet lunch, networking & exhibition

1:40 pm - 3:00 pm

MINI DESIGN SPRINTS

Delegates can choose one design sprint to participate in. Feedback from all of the sessions will be given to the entire conference in a later session.

3:00 pm

Refreshments, networking & exhibition

3:30 pm

Sprint feedback

 

DISRUPTION AND DIGITISATION

3:50 pm

INNOVATION SHOWCASE

Vote on your favourite innovation in this Dragon’s Den style session where start-ups, disruptors and SMEs will showcase their cutting-edge solutions.

4:10 pm

Collaborating to innovate

  • The importance of looking outside the water sector
  • Co-creating digital solutions with customers and stakeholders
  • Rapidly developing and testing solutions

Speaker

4:25 pm

Combining new ways of thinking with new technologies

  • Digital catchment management via Entrade
  • AI & machine learning – reflecting on the discovery phase

Speaker

  • Dan Green

    Dan Green
    Head of sustainability and innovation - Wessex Water

4:40 pm

Check back for details

4:55 pm

Snap poll, questions and answers

5:00 pm

Close of conference